This section is for Office users who have either of the following graphics adapters installed: You should do this so that Office can run by using the best performance possible. If you choose this option, we recommend that you clear the Disable hardware graphics acceleration check box when you update the Intel graphics driver to version 26.20.100.7262 (or later). To do this, open the Driver tab in the adapter's properties dialog box, and then select the Update Driver button to search for an updated graphics driver. The best solution is to update the graphics driver to this version (or later). The Intel graphics driver that contains the fix is version 26.20.100.7262. Option 1: Update the Intel graphics driver If you have one of the affected graphics driver versions, use one of the following options to fix the problem.
In Control Panel, select Hardware and Sound > Device Manager.Identify whether your computer has one of the affected Intel graphics drivers. The following Intel graphics driver versions cause this problem. For systems that use an Intel graphics adapter, some versions of the Intel graphics driver have a heap corruption bug that causes Office applications to stop responding.
This causes Office applications to load and use graphics driver code. To do this, Office uses the graphics adapter that is installed on the computer. Starting in Microsoft Office 2013, the Office suite of applications takes advantage of hardware acceleration if the option is available. Office applications stop responding in some common usage scenarios. For more information about this change, read this blog post. Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise.
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